AI Integration
Agentforce on Every Channel
AN AGENT that NEVER SLEEPS, on EVERY CHANNEL
Techobits deployed Salesforce Agentforce across WhatsApp, Facebook Messenger and the website chat. The AI agent answers customer questions instantly, understands what each person needs, captures them as a lead with their enquiry, and creates a follow-up task for the right person in the team.
- Platform
- Agentforce · Salesforce
- Channels
- WhatsApp · Facebook · Website
- Scope
- AI agent, integration & automation
Every conversation, wherever it begins, is handled by one Agentforce agent trained on the business: products, prices, opening hours and policies. Customers get a helpful answer in seconds, day or night.
When interest is real, the agent creates or updates the lead in Salesforce, logs the enquiry with the full conversation, and assigns a call-back task with a due time, so no enquiry waits until Monday.
EVERY MESSAGE ANSWERED, EVERY LEAD FOLLOWED UP
OUTCOMES that MATTER
Your Clients, Organised — Run a calmer business
One simple place for every customer, order and follow-up, shaped around the way your business already works.
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