Services
AI Integration
INTELLIGENCE that WORKSQUIETLY for YOURBUSINESS.
The best AI is not a novelty on your website; it is a tireless member of your team. We bring Salesforce Agentforce and Claude into the places your customers already talk to you (WhatsApp, Facebook, your website and your inbox) so every message is answered, understood and turned into action.
Behind every agent sits careful engineering: your knowledge, your rules and your Salesforce data, connected securely, with clear hand-offs to people and full visibility of every conversation.
SignatureAgentforce · Claude · AI agents
AI agents and assistants woven into your business: Salesforce Agentforce, Claude and automation that answer customers, capture leads and take work off your team.
We design AI that behaves like your best employee: it knows your products, speaks in your voice, works around the clock and hands over to people exactly when it should.
Start a projectWhat WeCraft
01Agentforce agents
Salesforce Agentforce agents that answer questions, book appointments, capture leads and create tasks on every channel.
02Claude integration
Anthropic Claude connected to Salesforce to read enquiries, summarise conversations, qualify leads and draft replies.
03WhatsApp & social AI
AI conversations on WhatsApp, Facebook Messenger and Instagram, synced with Salesforce in real time.
04AI customer service
Automatic triage of support emails and chats into cases, routing and suggested replies for your team.
05Sales assistants
Meeting summaries, next steps and follow-up emails written for your salespeople after every call.
06Governance & training
Guardrails, human approval, data privacy and team training so AI stays accurate, safe and on brand.
The FinerDetails
What you receive
- AI opportunity workshop
- Agent design & conversation flows
- Knowledge base & guardrails
- Salesforce & channel integration
- Testing with real conversations
- Launch, monitoring & tuning
Platforms & technology
- Salesforce Agentforce
- Claude (Anthropic)
- Salesforce Data Cloud
- WhatsApp Business
- Facebook & Instagram
- Website chat
- Service Cloud
- Sales Cloud
A RefinedProcess
01Discovery
Every engagement begins with listening: your customers, your process, your ambitions, and what success should feel like a year from now.
02Design
Strategy becomes architecture, wireframes and prototypes, refined together until every screen and every workflow has a reason.
03Engineering
Our engineers and Salesforce specialists build in transparent sprints, with demos, testing and documentation at every step.
04Launch & care
After launch we stay close: monitoring, training, optimising and evolving so your platform keeps getting better.
Questions,Answered
What can an Agentforce agent do for my business?
An Agentforce agent can answer customer questions, recommend products, book appointments, capture leads with their enquiry and create follow-up tasks in Salesforce, on WhatsApp, Facebook and your website, at any hour.
How is Claude used with Salesforce?
We connect Claude to Salesforce so it can read enquiries and conversations, extract details such as need, budget and timeline, create or update leads, summarise context and draft replies for your team to approve.
Will the AI give wrong answers to customers?
We ground every agent in your approved knowledge, set clear guardrails, and route anything uncertain or sensitive to a person. Conversations are monitored and the agent is tuned continuously.
Is our customer data safe?
Integrations follow your security policies and Salesforce permissions. We design for data minimisation, consent and auditability from the start.
SELECTED WORK
OUTCOMES that MATTER
Customers Who Return — Build loyalty
Thoughtful, personal messages at exactly the right moment, turning first-time buyers into loyal regulars.
Next service
App Development
Native and cross-platform mobile apps for iOS and Android, with intuitive design, secure backends and the polish that earns five-star reviews.
